Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your Item to request a return.

To be eligible for a return, your Item must be in the same condition that you received it: unopened, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chamadesign.com.au. 

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items returned to us must first request a return to be accepted.

All returns will be subject to restocking fees and shipping costs. These fees will be subtracted from your return payment.

You can always contact us for any return questions at info@chamadesign.com.au.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. You'll be automatically refunded on your original payment method within ten business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, don't hesitate to get in touch with us at info@chamadesign.com.au.